Service Manager

Portadown Vauxhall - Charles Hurst 

Permanent, Full-Time.

Competitive basic salary plus bonus

Hours: Mon - Thur 8am to 5.30pm, Fri - 8am - 5pm, Sat and additional hours as required

An exciting opportunity has become available for a driven and talented leader to join our team as as Service Manager Portadown Vauxhall.

Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

• Conducting performance reviews with your service team; focusing on key performance metrics, identifying actions plans when required
• Assessing training and coaching requirements and facilitating necessary training where required
• Working closely to ensure the correct level of interaction required to achieve desired budgets and performance
• Supporting the Service teams and having a core focus on great customer outcomes
• Ensuring the business is focused on the right measures of efficiency, cost-control, productivity, and profitability of the aftersales departments
• Support in the growth of leaders of the future

We are looking for a candidate who has experience within a management position, has worked within the aftersales space of a fast-paced and proactive motor dealership.

We are on the hunt for someone who has exceptional interpersonal and communication abilities; where they can effectively build relationships and draw the best performance from their colleagues. In addition, someone who has proven track record of performance improvement.

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.