Service Advisor

Charles Hurst Belfast Vauxhall

Contract Type: Permanent, full-time

Salary: OTE up to £32,000 including Bonus up to £6,000

Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Charles Hurst Belfast Vauxhall is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst's first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Noel, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Senior Service Advisor you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst!

Responsibilities

• Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
• Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
• Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
• Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
• Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop, providing updates and addressing any concerns.
• Maintaining accurate customer records and updating systems when any bookings have been made, ensuring a smooth follow-up and continued customer engagement.

As an aftersales executive at our busy dealership, you must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free Will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.