Franchise Aftersales Manager

Sydenham Fast Fit Centre - Charles Hurst 

Permanent, Full-Time

42 hours per week

Salary: Competitive Salary + Bonus!

An exciting opportunity has become available for a driven and talented leader to join our team as a Franchise Aftersales Manager for Charles Hurst Group for the Fast Fit Centre. 

Your role will involve working with our Aftersales team to ensure that the our Aftersales strategy is understood, communicated, implemented, and embedded with a key focus on great customer outcomes. You will also work closely alongside our franchise management as well as site management teams to drive performance improvement.

As a Franchise Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. 

About the Role

As a key member of our operations team, you’ll work closely with franchise partners to maximise customer satisfaction, streamline aftersales processes, and boost performance across multiple locations. From service quality to retention strategies, you'll ensure our brand remains the first choice for tyre and vehicle servicing.

What You’ll Do

• Lead and support franchisees in achieving aftersales targets

• Implement and monitor service performance metrics (KPIs)

• Drive customer service excellence and satisfaction

• Identify and roll out best practices across locations

• Deliver training and coaching to aftersales teams

• Liaise with internal departments to support smooth operations

What We’re Looking For

• Proven experience in an automotive aftersales or service management role (tyre industry a plus)

• Strong leadership, coaching, and communication skills

• Analytical mindset with the ability to improve processes and results

• A customer-first approach and passion for service excellence

• Willingness to travel across franchise locations as needed

• Full UK driving licence

About us

Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;  

• Enhanced holidays that increase with service  
• Eligibility to join one of our car schemes 
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave  

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.