Assistant Service Manager

Charles Hurst Belfast Vauxhall

Working Hours: Monday to Thursday 08:00-17:30, Friday 08:00-17:00 and Saturdays (on rota) 09:00-13:00

Salary: £30,000 per annum plus bonus!

At Charles Hurst Belfast Vauxhall we are looking for a hard-working and talented individual to join us as an Assistant Service Manager.

Reporting directly to our Service Manager, Colin, you will play a crucial role in supporting Colin in delivering exceptional customer service and maximizing revenue opportunities. You will assist in overseeing the aftersales operations, managing a team, and ensuring the smooth and efficient functioning of the department. This is an exciting opportunity to contribute to the success of one of Belfast's leading automotive dealerships. 

Our service team really are at the heart of ensuring our world class service is delivered so it’s crucial we acknowledge our customers, respond quickly and aim to get the service right first time and every time. 

• Support the Service Manager in the day-to-day operations of the aftersales department, including service, parts, and customer relations.

• Assist in developing and implementing strategies to achieve departmental targets and objectives.

• Collaborate with the Service Manager to drive revenue growth and profitability through effective upselling and customer retention strategies.

• Supervise and motivate a team of aftersales staff, providing guidance, training, and performance feedback to ensure high-quality service delivery.

• Monitor key performance indicators (KPIs) and implement corrective actions when necessary to optimize departmental performance.

• Assist in managing the workshop schedule, ensuring efficient allocation of resources and timely completion of service and repair tasks.

• Maintain strong relationships with customers, addressing their concerns and resolving any issues in a professional and timely manner.

• Monitor and improve the aftersales processes, identifying areas for improvement and implementing solutions to enhance operational efficiency.

• Assist in managing inventory levels and parts ordering to ensure adequate stock availability while minimizing excess inventory.

You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner.  

Experience working in a similar role in the automotive industry with the ability to deal with a variety of responsibilities is essential, along with strong organisation skills and an eye for detail. This is the perfect opportunity for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving licence.

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.  Or, if you require further information about this vacancy, please email JenMcMinn@lookers.co.uk

About Us

Lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;

• Competitive salaries with clear pay scales in place as you develop
• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Enhanced paid maternity, paternity and adoption leave
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to services to support well being
• Employee purchase scheme which includes discounted shopping vouchers
• Employer Pension Scheme

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Excellence Awards. So? What are you waiting for?

Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.